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Elements and Performance Criteria

  1. Identify potential learning opportunities
  2. Extract learning from opportunities
  3. Capture and disseminate learning
  4. Review use of learning

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Opportunities for feedback include one or more of:

tool box meetings

ad hoc discussions/meetings with team members, sales and marketing employees, other employees, value stream members, regulators and visitors

interviews

process/production records

quality records

plant equipment downtime/maintenance records.

Problem recognition and resolution includes one or more of:

stopping operations or part of an operation

go and see (gemba walk in lean operations)

team/consensus problem solving

root cause analysis (RCA).

Records include systems which ensure knowledge:

is not just retained by an individual

is available to others

survives beyond the departure of individual

has an allocated level of importance.

Stakeholders include one or more of:

work team members

value stream members

supervisors.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more work areas/product families, to:

recognise, extract and record learning from daily activities

make and record ongoing additions to the organisation learning systems

determine best means of communicating learning to stakeholders

integrate learning with implementation of competitive systems and practices

establish continuous improvement for the learning system.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to capture learning from daily activities, including knowledge of:

competitive systems and practices tools

organisational goals, strategies, operations and processes

continuous improvement strategies and processes

communication methods and media for a range of audiences

root cause analysis (RCA)

expected range of performance for operations and products

types of knowledge capture and retrieval systems and their applicability.